Legal access and wallet records
Our Legal notice explains the conditions attached to account access, identity checks, wallet activity and requests concerning your records. You should use the account details that belong to you, complete phone verification before account access, and keep payment references available when asking us to trace a
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transaction. DANA, OVO, GoPay and QRIS may appear in account or payment records, while bank transfer and virtual account references can require matching details before a request is assessed. Access depends on local law, and our services are intended for people who may lawfully use them
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in their location. If a local rule affects your eligibility, that rule takes priority over this page. We may update wording when operational or legal requirements change, with the current version shown on this Legal page. Surabaya and other Indonesian locations should check local availability before
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opening an account.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.